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How to Make a Family Happen
Volunteering and serving on non-profit boards has been an integral part of my life. For the past 14 years I have been deeply involved with Hathaway-Sycamores Child and Family Services, which is one of...
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The Art of the Winback
Last month I wrote a post called How to Lose a Customer for Life for Ten Bucks. I received a lot of feedback, mostly private and positive, but some people didn’t understand my point. I have no interest...
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Rotten Choices, Rotten Jobs
Maybe I’m getting a tad older. Or maybe with a few added laugh lines I can see a tad more clearly. Here’s what I see: Too many people leaving too many jobs much too quickly. What might that mean? When...
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Endless Encores: A Brief Excerpt on People
With the September 22, 2015 publication of my second book, Endless Encores, I wanted to share a few excerpts to catch your interest. Published by The Story Plant, this is a business parable about...
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Endless Encores: A Brief Excerpt on Products
With the September 22, 2015 publication of my second book, Endless Encores, I wanted to share a few excerpts to catch your interest. Published by The Story Plant, this is a business parable about...
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Endless Encores: A Brief Excerpt on Profits
With the September 22, 2015 publication of my second book, Endless Encores, I wanted to share a few excerpts to catch your interest. Published by The Story Plant, this is a business parable about...
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Chance Meetings and Their Power to Change Your Life
I was sitting on a flight recently, observing the informal “Golden Rule” among business people who frequently travel: You don’t bother me, I won’t bother you. By bother, we mean talk. Business people...
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Learning a Different Way
The kids in this picture all wear the logos of the colleges they hope to attend. Like many of the kids you know, they dream of becoming alumni of famous universities, where they will study hard and...
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Act Two Begins When You Say So
“There are no second acts in American lives.” F. Scott Fitzgerald, The Last Tycoon, 1941 “I once thought that there were no second acts in American lives, but there was certainly to be a second act to...
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Who’s Really Sitting at the Top of Every Organizational Chart
Facebook moved into a new office complex earlier this year, which Mark Zuckerberg has described as “the largest open floor plan in the world.” With over 400,000 square feet, it is reported not to offer...
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The Most Terrifying Job Interview Question of All
We’ve all been there, on one side of the desk or the other, possibly both. You’re making the turn on the final few minutes of a later stage job interview. You’ve covered background, work history,...
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TSO in the Front Row
Christmas time And the moment’s just beginning From last night When we’d wished upon a star If our kindness This day is just pretending If we pretend long enough Never giving up It just might be who...
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Leading Teams Toward Success Using People, Products and Profits
I’ve written the words People, Products, Profits (In That Order!) so many times over the years it would be easy to think of them as simply a slogan I use, a catchphrase meant to pique your interest. I...
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Three Arguments Against Performance Reviews
I don’t like performance reviews. I never liked giving them, and I never liked getting them. They are like school report cards, only less well-meaning and more poorly formed. They make the workplace...
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Another Good Year for The Good Men Project
I have just finished my third full year on the board of directors and as strategic advisor to The Good Men Project. It’s hard to believe that much time went by so quickly. On the other hand, it is...
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How Fragile Is a Brand?
Apple unveiled a bunch of new products last week, including numerous options in shape, size, and price point for a fuller line of iPads. Many of these products are desirable and will make great...
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How That Vicious Inner Critic Can Be Your Closest Ally
There’s something about optimism. Nothing in business is quite as powerful in motivating people to believe in a mission as a leader who undoubtedly believes. The energy that radiates from a passionate...
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The Trump Thing
Are there any queers in the theater tonight? Get them up against the wall! There’s one in the spotlight, he don’t look right to me, Get him up against the wall! That one looks Jewish! And that one’s a...
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The Big Short: A Remarkable Winner
The Big Short won the Academy Award for Best Adapted Screenplay. That’s tremendously cool, and a well-earned honor for screenwriters Adam McKay and Charles Randolph. This film almost deserves a...
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12 Reasons Why We Vilify
A recent debate on my Facebook page raised the issue of whether there is a double standard among Progressives as to where and when indictment of political opponents is warranted. Taking this a step...
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